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You will be redirected to our secure payment platform to finish the checkout process. All prices displayed are in USD. Upon completing your order, be sure to return to your account on gifrinc.com. Please press “Continue” to proceed.
If you are buying more than one seat for a training, you will be able to assign the training to your intended learners by hovering over “My Account” on the top right corner and clicking on “My Account” and then clicking on “Learners”.
Thank you for your interest in the Global Institute of Forensic Research. Below you will find answers to some of our customers most frequently asked questions. If you have any additional inquiries, please write to use directly via our Contact page and we will respond to you as soon as possible!
The Global Institute of Forensic Research (GIFR) hosts live webinars on Cisco Webex Meetings, an online platform. Want to test if your web browser is compatible with Cisco Webex Meetings? Click here: https://www.webex.com/test-meeting.html
Q. Do I have to have a webcam to participate in the live webinar?
A. No. Web cams for attendees are not required. As long as you have reliable internet and working computer speakers, you will be all set to go!
Q. What if I don’t have computer speakers? Can I still attend the live webinar?
A. If you are in the United States you will be able to call in using your phone if you do not have computer speakers. Upon registering, we will send you access instructions that include a US toll free number to call if you need to access audio via a phone. If you are outside of the US, computer speakers are required.
Q. What web browser should I use to participate in the live webinar?
A. We recommend utilizing Google Chrome, Internet Explorer, Microsoft Edge, or Mozilla Firefox. Safari works too but we have found that it tends to not play as nicely with the WebEx application. For a free download of Google Chrome, please visit and follow the steps here: https://www.google.com/chrome/
Q. Can I access live webinars via my tablet or smart phone?
To check if your mobile device can support the Webex Meetings app, please click here.
For any additional questions, we warmly welcome you to email us at [email protected]
If you are unable to find the answer to your question in the below FAQs and you need help accessing a training, please contact us with the following information:
• Your name
• Your email address
• The title of the training you are unable to access
• Your operating system (Mac, PC, iPhone)
• Your browser type and version. Example: Chrome 80. Don’t know your browser type? Visit, https://www.whatismybrowser.com/
• Detailed description of the problem. (For example, “the video won’t play, I’m getting an error on the page that says xyz”)
Q: How do I access my training?
A. Once logged into your account, hover over the “My Account” menu at the top-right of your screen. Click on the relevant option in the drop down menu to access your training: On Demand Trainings, Book-Based Trainings, or Membership Trainings. Please download any resource materials before starting the training.
The link to your training can be found in multiple places:
After purchasing, there will be a link to take you directly to the training at the bottom of the confirmation page.
The link to the training will also be in your confirmation of purchase email (from [email protected]; Subject: Your Global Institute of Forensic Research order is now complete). In the “Course details” section of the email, click the “view course” link.
You will also receive a course enrollment email that contains the link to your training from [email protected]; Subject: [Global Institute of Forensic Research] Course Enrollment).
Q: Is there a deadline for completing On Demand trainings?
A. No, you can access and complete any part of the trainings at anytime at your own pace. Access is unlimited up until your pass the post-test. Once you have successfully passed the post-test, access will no longer be available. If you do not pass the post-test, you will be able to retake the post-test until a passing score is obtained.
Q: Will I still have access to my training once I’ve completed the post-test?
A. Once you have successfully passed the post-test, you will no longer be able to access the training video(s).
Q: I don’t remember my login credentials
A. Click here to trigger a password reset. Your username is the email address used to create your account. If you don’t remember your username or password, please contact [email protected].
Q: How do I change my password after logging in?
A. Hover over the “My Account” menu in the top-right of your screen. Click on the “My Account” option in the drop down menu. On the left-hand menu of your “My Account” page, click “Account details”. You can reset your password here. Remember to save changes.
Q: If I’m not logged, how can I reset my password?
A. To reset your password, look for the login fields on the homepage (upper right-hand corner of the screen). Click on “Lost Your Password?” Next, enter your username or email address to reset. Follow the link sent to your email to proceed.
Q: What if I reset my password but I never received the e-mail?
A. Check the junk/promotions/spam folders in your email. If an email has not come through in 5 minutes, refresh your email. If you still haven’t received an email please contact us at [email protected] so we can help you further.
Q: Where can I find my Certification of Completion?
A. Once logged in, hover over the “My Account” menu in the top-right of your screen. Click on the relevant option in the drop down menu to access your training: On Demand Trainings, Book-Based Trainings, or Membership Trainings.
If you have finished the training, you should be able to find the training name in the list and click the ‘View Certificate’ button.
If do you not see this button, please ensure that you have completed the post-exam feedback survey. You can do this by clicking the green “Complete Now” button. Next, navigate to the post-exam and proceed to the next page to the feedback survey. Once complete, you will see the “View Certificate” button on the training page.
If you require a certificate that includes CE information, please contact [email protected] to request one.
Q: The name on my certificate is incorrect. I need a corrected certificate.
Hover over the “My Account” menu in the top-right of your screen. Click on the “My Account” option in the drop down menu. Enter in the first name and last name as you would like it to appear on your certificate. Remember to save changes.
Once again, hover over the “My Account” menu in the top-right of your screen. Click on the relevant option in the drop down menu to access your training: On Demand Trainings, Book Based Trainings, or Membership Trainings. Find your training course in the list and click the “View Certificate” button. The new certificate created should now reflect your updated name.
Q: I am only the purchaser; the intended participant will be someone else. How can I ensure the account details will be under their name?
A: If your purchase was a single order (i.e., a single seat of a training), please contact [email protected] to transfer the training from your account to the intended learner.
If your purchase was a bulk order (i.e., multiple seats of a training), you can assign learner(s) yourself. To assign a training you have purchased to another learner(s), once logged in, hover over the “My Account” menu in the top-right of your screen.
Click on the “My Account” option in the drop down menu. On the left-hand menu of your “My Account” page, click the “Learners” option. Find the relevant order and click “Assign Training to Learners”.
You will be asked if you are one of the intended learners, please click “yes” or “no” accordingly.
Download the Excel sheet template you will use to assign the learner(s) as a CSV file. Fill in the relevant information (first name, last name, start date, email address) and upload the completed CSV file. Note: the information in the file must follow the format of the template and the file format must be CSV.
Once the learner(s) has been successfully assigned, you will see the confirmation details in your account. The learner(s) will then receive an automatic registration email from the GIFR platform that they have been assigned the training.
Q: Why is my video not playing?
A.
• Check to see if your browser is up to date.
• If you are using Internet Explorer (not Microsoft Edge) you most likely will be unable to access the videos as this is a discontinued browser. Try using another browser such as the latest version of Chrome, Firefox, Safari or Microsoft Edge.
• Try quitting/restarting your browser and/or restarting your computer.
• If your video still isn’t playing, please contact us at [email protected] for us to help you further.
Q: Do I need a user login for live webinars?
A. No, you do not. Once you have registered for the live webinar, you will receive an e-mail from the training moderator with the access instructions to follow.
Q: How do I check how many seats I have left for a bulk training purchase?
A. To check how many seats you have left for a bulk training purchase, once logged in, hover over the “My Account” menu in the top-right of your screen.
Click on the “My Account” option in the drop down menu. On the left-hand menu of your “My Account” page, click the “Learners” option. Find the relevant order and you will see how many seats you have assigned in the “Assigned Trainings” box.
To see the list of assigned learners, click “Assign Training to Learners” and scroll down to the “Assigned trainings:” section.
For any additional questions, we warmly welcome you to email us at [email protected]
Q: How many individuals can receive a GIFR Executive Bulletin if we purchase a Group Subscription?
A Group Subscription to a GIFR Executive Bulletin allows access for up to 20 individuals at a single location (e.g., one hospital or clinic, one jail or prison, one law firm).
Q: How can we speak with someone directly about ordering?
We would be happy to assist you directly via phone, fax, or e-mail. Please see our Contact page for details.
Q: Is there a discount on an Individual Subscription to the GIFR Executive Bulletins for current students?
Yes, there is a discount on an Individual Subscription for current students. For more information, please leave your contact details as well as a brief message under our Contact page.
Q: What do the editors of the GIFR Executive Bulletins judge to be “Poor”, “Fair”, “Good”, and “Excellent” inter-rater reliability?
The following performance indicator ranges adapted from Cicchetti (2001) are used as magnitude thresholds for the interpretation of inter-rater reliability findings:
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Q: What do the editors of the GIFR Executive Bulletins judge to be “Poor”, “Fair”, “Good”, and “Excellent” predictive validity?
The following performance indicator ranges adapted from Cohen (1988), Rice and Harris (2005), and Chen, Cohen, and Chen (2010) are used as magnitude thresholds for the interpretation of predictive validity findings:
Click to enlarge
Q: What do the ratings of methodological quality in the GIFR Executive Bulletins mean?
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For any additional questions, we warmly welcome you to email us at [email protected]
