The PEACE Model: Evidence-Based Interviewing Strategies for the Workplace
Training Description
Interviews are conducted for a variety of purposes in the workplace with a variety of goals in mind. In many organizations, an interview is conducted to gather the information required to carry out a root cause analysis or to investigate wrongdoing, but such interviews lack consistency across the organization. This course is designed to help any professional gather complete and accurate information in a standardized manner to assist in making consequential decisions, managing risks, and minimizing exposure to liabilities. Specifically, attendees are trained to apply the scientific-based techniques that maximize the quality and quantity of information gathered from individuals in an ethical fashion via a five-phase model. Presented by two of North America’s leading trainers on the PEACE Model, this On Demand workshop is eligible for 8 hours of valuable Continuing Education Credit.
Topics covered include:
• Planning and preparing for interviews
• Avoiding fundamental interviewing errors
• Building rapport and listening actively
• Understanding how memory works and the barriers to retrieving information
• Utilizing scientific-based communication skills
• Transferring interview control to interviewees
• Asking interviewee compatible questions
• Applying evidence-based memory extraction techniques, such as mental reinstatement of context, report everything, different orders, sketch plans, eye closure
• Asking appropriate question types and putting questions in a logical sequence
• Matching memory extraction techniques with memory type
• Dissecting and probing answers
• Taking notes effectively
• Closing interviews properly
• Using evidence strategically at the end of an interview
• Creating consistency among interviewers in the same organization
More cost-effective and time-efficient than attending an in-person workshop but covering the same content, this innovative live training is the first-of-its-kind.
Trainer Biographies
Brent Snook, PhD is a Professor in Psychology at Memorial University of Newfoundland. He holds a PhD in Psychology from The University of Liverpool, UK. His research involves an examination of the reliability and validity of investigative practices (e.g., interviewing). Currently, he is examining of how adults and youth understand their legal rights, and is testing of the effectiveness of various elements that comprise professional interviews (e.g., note-taking). His applied work currently involves the implementation of the PEACE model of interviewing in Canada. He also serves as an expert witness on interviewing and memory contamination in court, and provides reports to lawyers regarding the integrity of investigative interviews.
Todd Barron (Inspector) is a police polygraph examiner who has 26 years of service and is a Tier 5 strategic interview advisor. He is a member of the international Investigative Interviewing Research Group (iIIRG), the Canadian Association of Police Polygraphists (CAPP), and has received training on the PEACE model of interviewing (advanced suspect interviewing) in the United Kingdom. Todd’s research interests pertain to the development of professional and ethical interviewing standards.
Learning Objectives
This training is designed to help you:
- Implement science-based communication practices
- Integrate effective question types and sequencing
- Deliver memory-enhancing techniques to retrieve precise details
- Employ an effective note-taking system
- Extract complete and accurate information
