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De-escalation of Those Experiencing Crisis & Emotional Disturbances

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CE Credits: 1 Credits
Length: 1 Hour
Level: Introductory
Training Style: Video
Category: GIFR Membership Exclusive
Intended Audience: Mental Health, Correctional, and Legal Professionals

Training Description
De-escalation is the use of verbal and non-verbal strategies intended to reduce the intensity of a situation without the application of force, or, if force is necessary, reducing the amount if reasonably safe to do so. De-escalation and non-escalation are a consideration in every police interaction with the public and not just in encounters where Use of Force is the outcome. Central to every encounter with the public is an officer’s ability to make critical decisions and perform actions that are reasonable to the situation at hand. Due to the dynamic nature of these interactions, they may not require force at first. However, it is possible that the officer’s actions or situational factors beyond the officer’s control may escalate a situation to the level in which force is justified under the Law. In some cases, however, the force used may have been avoided by the application of de-escalation or non-escalation practices. The goal of this presentation is to discuss practical ways of de-escalating a high stakes situation as well as reviewing the studies to better understand the effect of complex motor learning and psychophysiology on risk assessment and decision making.
Presenter Bio
Peter Collins, CD, MD, MCA, FRCP(C), is a forensic psychiatrist with the Complex Care and Recovery Program at the Centre for Addiction & Mental Health in Toronto and an Associate Professor with the Division of Forensic Psychiatry at the University of Toronto. He has been the operational forensic psychiatrist with the Criminal Behaviour Analysis Section of the Ontario Provincial Police since 1995 and a member of the Toronto Police Service Emergency Task Force crisis/hostage negotiation team since 1992. Over the past 32 years he has instructed police officers in Canada, the United States, and internationally on crisis communications and crisis/hostage negotiations. He has attended approximately 400 crisis calls to assist negotiators and occasionally to negotiate with the person(s) who are in crisis. These calls generally involve barricaded emotionally disturbed individuals; individuals threatening harm to themselves and/or others and armed barricades. Given the size of Ontario, he has also advised the police on crisis calls, by phone, hundreds of times. Dr. Collins is a contributing editor of the Journal of Threat Assessment and Management, published by the American Psychological Association and the co-editor of the text The Psychology of Crisis Intervention for Law Enforcement Officers, published by Carswell Thompson Reuters, in 2012.
Learning Objectives
At the end of this training, participants will be able to…
  • Discuss crisis recognition and crisis communication.
  • Describe the basics of critical thinking and the de-escalation of crisis situations.
  • Review active listening skills, empathy, and rapport building that influence a positive change in behaviour of the person in crisis.
  • Discuss the literature on the role of the physiology of decision making and resilience.

1 Sponsorship: The Global Institute of Forensic Research, Inc is approved by the American Psychological Association, National Board of Certified Counselors, National Association of Alcohol and Drug Abuse Counselors, and Canadian Psychological Association to sponsor continuing education trainings. The American Nurses Credentialing Center accepts Continuing Education Credit sponsored by the American Psychological Association. The Global Institute of Forensic Research, Inc (provider #1371) is also approved as a provider for social work continuing education by the Association of Social Work Boards (ASWB), through the Approved Continuing Education (ACE) program. ACE provider approval period: 6/8/2022-6/8/2025. Social workers should contact their regulatory board to determine course approval. The Global Institute of Forensic Research, Inc maintains responsibility for this program and its contents.
2 Refund/Cancellation Policy: If you wish to request a refund on account of technical difficulties, please contact [email protected].
3 Commercial Supports: The Global Institute of Forensic Research, Inc reports no conflicts of interest in the development and sponsorship of this training. The Global Institute of Forensic Research, Inc receives no commercial support for its Continuing Education programs or from its presenters.

Note 1: The CPA's approval of an individual, group, or organization as a CE Sponsor or Provider is restricted to the activities described in the approved application or annual report form. The CPA's approval does not extend to any other CE activity the Sponsor or Provider might offer. In granting its approval, the CPA assumes no legal or financial obligations to Sponsors, Providers, or to those individuals who might participate in a Sponsor or Provider's CE activities or programs. Further, responsibility for the content, provision, and delivery of any CE activity approved by the CPA remains that of the CE Sponsor or Provider. The CPA disclaims all legal liability associated with the content, provision, and delivery of the approved CE activity.